If you received a faulty item and need to exchange it for the same item, please mail it back within 30 days to:

Superbackpack Exchange (Order ID__________)

15370 Fairfield Ranch Rd, Suite# E
Chino Hills, CA 91709

You may return new, unopened items within 30 days of delivery for refund.  15% restocking fee, and the cost of s/h or the higher of actual shipping cost will be deducted from the refund. (Items should be returned in their original condition and product packaging.  Please also reference the Order ID on the box).

Items returned after the initital 30 days period are only accepted if there is a prior agreement and is subject to a 30% restocking fee. 

Mail return items for refund to:

Superbackpack Returns (Order ID_________)
15370 Fairfield Ranch Rd, Suite# E
Chino Hills, CA 91709

Items purchased outside of US are not returnable due to the high cost of shipping. 

If you have any further questions, please feel free to contact us by email info@superbackpack.com